Refund & Cancellation Policy

1. Introduction

Defines refund and cancellation terms for payments made through our website and app.

2. Payment Confirmation

• Payment confirmation via email, SMS, or app upon success
• Failed payments: Auto-refunded by gateway/bank per their timelines

3. Cancellation Policy

• Requests via official channels
• Subject to institutional verification
• Not allowed after service access granted

4. Refund Policy

• Based on service nature and usage stage
• Approved refunds within 7–10 working days
• Credited to original payment method
• Processing/admin charges may be deducted

5. Non-Refundable Cases

• Change of mind
• Partial use of services
• Non-attendance
• Incorrect/incomplete information

6. Processing Time

5–15 business days after initiation, depending on payment method and bank.

7. Contact